- customer succes en customer journey optimaliseren - publieke aanbesteding tender management consultant - operational excellence consultant - procesoptimalisatie en klantreis verbeteren - de klantbelofte en customer excellence

Totus

Founder of Totus Consultancy is Jordi Zwart. Jordi has worked with and for renowned multinationals. He is a LeanSixSigma BlackBelt, certified ITIL4, Agile and SAFe expert and a registered corporate mediator. As a former speaker for the Institute of Business Forecasting (IBF), Jordi has covered on Integrated Business Planning (IBP) and Sales and Operations Planning (S&OP). In his career, he has worked on the design, tender, negotiation and optimization of service and insurance programs for and with companies like  Asurion, 3UK, DHL, KPN, CEVA, Apple, Samsung etc.

​

Values

Whether if it's a contractual negotiation, or consultancy related, Totus holds three core values.

Honesty, transparency and objectivity.

Honesty because trust is key in any relationship; fact based. 

​

Transparency by reporting; data driven.

​

Objectivity measurements, not arguments are what matters.

​

​

​

We believe in better, we improve.

Simplicity

Totus has accumulated knowledge from some of the most renowned companies, on how to efficiently run your organization and services. There is no 'one size fits all' solution, but there are some common practices among the most successful companies on earth: they measure their efforts and work relentlessly on eliminating bottlenecks. Their organizations are basically there to fulfill the customer promise at the lowest costs and the highest NPS possible. Everything should be there to facilitate success, nothing more. Implement that one basic rule and all will fall into place.

​