A little better, every day
- customer succes en customer journey optimaliseren - publieke aanbesteding tender management consultant - operational excellence consultant - procesoptimalisatie en klantreis verbeteren - de klantbelofte en customer excellence
- customer succes en customer journey optimaliseren - publieke aanbesteding tender management consultant - operational excellence consultant - procesoptimalisatie en klantreis verbeteren - de klantbelofte en customer excellence. De klantbelofte, customer journey, customer excellence, customer service, callcenter, call centre, Care, Operational excellence, de beste consultant
Founder of Totus Consultancy is Jordi Zwart. Jordi has worked with and for renowned multinationals. He is a LeanSixSigma BlackBelt, certified ITIL4, Agile and SAFe expert and a registered corporate mediator. As a former speaker for the Institute of Business Forecasting (IBF), Jordi has covered on Integrated Business Planning (IBP) and Sales and Operations Planning (S&OP). In his career, he has worked on the design, tender, negotiation and optimization of service and insurance programs for and with companies like Asurion, 3UK, DHL, KPN, CEVA, Apple, Samsung etc.
Whether if it's a contractual negotiation, or consultancy related, Totus holds three core values. Honesty, transparency and objectivity. "Honesty, so no one can feel mistreated in order to maintain long lasting relations. Transparency to support information and to keep track of the progress. Objectivity from data. Fact based and data driven; no bias, just contextual data. We assess where the issue lies and make a forecast on it's behavior before eliminating it. By controlling the process, you control the outcome. That way you can focus on what you do best. Scaling up your business".
Totus has accumulated knowledge from some of the most renowned companies, on how to efficiently run your organization and services. There is no 'one size fits all' solution, but there are some common practices among the most successful companies on earth: they measure their efforts and work relentlessly on eliminating bottlenecks. Their organizations are basically there to fulfill the customer promise at the lowest costs and the highest NPS possible. Everything should be there to facilitate success, nothing more. Implement that one basic rule and all will fall into place.
