A little better, every day
- customer succes en customer journey optimaliseren - publieke aanbesteding tender management consultant - operational excellence consultant - procesoptimalisatie en klantreis verbeteren - de klantbelofte en customer excellence. De klantbelofte, customer journey, customer excellence, customer service, callcenter, call centre, Care, Operational excellence, de beste consultant
Founder of Totus Consultancy is Jordi Zwart - Noordwijk. Jordi has worked for several multinationals. He is a
MfN registered mediator as well as a LeanSixSigma Blackbelt. A practical combination when it comes to setting up relations, improving organizations and delivering operational excellence.
"I like the brainwork that comes with my job. Relations and processes can both be approached in the same way. Design thinking combined with a strategic approach to excellent execution, is where I make the difference".
As a mediator during a contractual negotiation, or as a consultant, Jordi has three core values. Honesty, transparency and objectivity. "Honesty, so no one can feel mistreated in order to maintain long lasting relations. Transparency to support information, that goes without saying. Objectivity from data. Fact based and data driven; no bias, just contextual data. We assess where the issue lies and make a forecast on it's behavior before eliminating it. By controlling the process, you control the outcome. That way you can focus on what you do best. Doing business".
Jordi has been been given the unique opportunity to discus and understand the dynamics of some of the worlds most renowned companies. Both as speaker for the IBF and from the strategic partnership management of OEMs and suppliers. He has had in depth conversations on operational excellence with the leaders of Maersk, Rolls Royce, Apple, Mars, Coca Cola, Samsung, DHL, UPS and many more. Those who succeed have one thing in common, they measure their efforts. And Totus can help you with that. The delivery of operational excellence that supports the best CX.