
Why
Sustainable growth comes from truly listening to your customers, employees, partners and other stakeholders. When you are willing to act upon their feedback and have a governance and processes that can support such agility, it is when you become super efficient in delivering on your customer promise. Lower costs, faster turn around times and better quality of service; break the TQC Triangle.

Get the basics right
If you are not occupied by the things that shouldn't have happened, you save time and money to do the things necessary better. A better customer eXperience at lower costs.
Having worked for and with some of the worlds most renowned multinationals, we have acquired an unique insight in what Best-in-class performance really looks like.
About
Totus Consultancy was founded in 2018 by Jordi Zwart. Jordi is a well known operational excellence specialist. He has the intrinsic motivation to improve.
blueprint for growth
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"Design the organizational structures to enable a culture of efficiency. Start with defining the agreements and how you govern them. Then model a secure, free-flow of information. Top it off with a continuous improvement mindset and improve!".
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