IMPROVE

Operational Excellence

Contract and Governance

Interaction Models

Expertise

Operational Excellence

When everything is designed to fulfill its purpose as efficient as possible. You save money and time not having to deal with incidents or waste. Those savings can be put to use to improve the customer promise. Totus helps optimizing supply chains and customer journeys. A better service and lower costs: improve.

Contract | Partnership

In customer service, doing as promised is a hygiene factor. And from our mediation practice we can share the same experience; doing as promised is the basis of any relationship. You can create beneficial strategic relations by defining the (service level) agreements, governance and metrics, e.g. XLA's and KPI's.

Governance

It all boils down to having the right information at the right time. Totus specializes in the design of governance models; right at the start, or after transformations like agile and SAFe. But also for interacting with your customers and investors. If you want to keep ahead, it is crucial to get the right info at the right time.

Interaction models

Optimize the relationship with your investors, stakeholders and customers. Use the tools available to truly understand their basic needs and embrace new technologies such as blockchain, web3 and the metaverse.

Totus offers customer relations management and governance solutions and insights: AMA!

Why

Sustainable growth comes from truly listening to your customers, employees, partners and other stakeholders. When you are willing to act upon their feedback and have a governance and processes that can support such agility, it is when you become super efficient in delivering on your customer promise. Lower costs, faster turn around times and better quality of service; break the TQC Triangle.

Get the basics right

If you are not occupied by the things that shouldn't have happened, you save time and money to do the things necessary better. A better customer eXperience at lower costs.

Mission

At Totus, we believe executive knowledge should be available for everyone. We can provide any organization with the best information for efficiency there is, always.

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Experience

Having worked for and with some of the worlds most renowned multinationals, we have acquired an unique insight in what Best-in-class performance really looks like.

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About

Totus Consultancy was founded in 2018 by Jordi Zwart. Jordi is a well known operational excellence specialist. He has the intrinsic motivation to improve.

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blueprint for growth

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"Design the organizational structures to enable a culture of efficiency. Start with defining the agreements and how you govern them. Then model a secure, free-flow of information. Top it off with a continuous improvement mindset and improve!".