Get the basics right

Scaling up your business by

improving the organization.

Congratulations, you've come a long way. Today, you're faced with the reality that comes with the rapid growth you've established so far. Scaling up means delegating and outsourcing some of the very processes you've dealt with yourselves for so long and in which you've never skipped a beat. But how do you stay away from delivery and service failures that are impacting your customer promise, the prerequisite of any positive NPS or CSAT... How do you scale up, without losing customers, employees and control.

At Totus we've seen this challenge before and we know that sustainable, long-term growth can only come from a solid foundation. And that's what we do. We build the organizational structures fit for success. We set the agreements and the governance and help scaling up and optimize the operations. We help you stay in control when outsourcing activities. We deliver on lower costs and a higher NPS time and time again. How you might ask - by getting the basics right. Totus optimizes your organization based on the 3 key elements for growth: the contract, the governance and the operations.

Contracts; we set up the right agreements and controls, e.g. XLA, SLA and KPI. we've worked for and with Apple, Samsung, DUO, 3UK, DHL and more. and have advised on commercial and European tenders.

Governance; having the right information, for the right person(s), at the right time, safe. we've build strategic governance structures for governments and commercial entities like KPN, Asurion and Web3 communities.

Operational Excellence; optimizing your processes and supply chain(s) will save you money and improve the customer eXperience. we are LeanSixSigma BlackBelt certified and have provided the Institute of Business Forecasting with an annual speaker on Sales & Operations Planning (S&OP) and Integrated Business Planning (IBP) for many years.

And that's what makes us unique. we have worked with the best-in-class organizations. we understand what keeping a customer promise truly means. And we know by hard what you can benefit from excellent operations and how that involves excellent service. we didn't just learn about best practices, we have actually witnessed them coming in fruition in real-life. Welcome at TOTUSConsultancy, we know how to improve your business.

Expertise

Contract - Partnership

If you respect the relationship, you perpetuate the agreements. We focus on the operational aspects of the agreement and help you with the tender or procurement. We specialize in high performance contracts and service agreements, based on agile, SAFe and ITIL. For both in-sourcing and outsourcing, national and international.

Governance

"Having and giving yourself, your employees and your stakeholders, access to the right information at the right time". How you organize your internal and external governance, will determine how efficient you can capitalize on rapid changes, threats and opportunities. Totus is specialized in strategic governance models.

Operational Excellence

When everything is designed to fulfill its purpose as efficient as possible. You save money and time not having to deal with incidents and waste. Those savings can be put to use to improve the customer promise. Totus helps optimizing supply chains and customer journeys. A better service and lower costs: improve.

Why

If you have the intrinsic motivation to improve, you inherently strive to make yourself redundant. At Totus we live to see the day where there'll be nothing left to improve.

Get the basics right

If you are not distracted by the things that shouldn't have happened, you save time and money to do the things necessary better. A better customer eXperience at lower costs.

Mission

At Totus, we believe executive knowledge should be available for everyone. We can provide any organization with the best information for efficiency there is, always.

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Experience

Having worked for and with some of the worlds most renowned multinationals, we have acquired an unique insight in what best-in-class actually looks like.

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About

Totus Consultancy was founded in 2018 by Jordi Zwart. Jordi has achieved operational excellence in many strategic partnerships. He lives to improve.

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blueprint for growth

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"Design the organizational structures to enable a culture of efficiency. Start with defining the agreements and how you govern them. Then model a secure, free-flow of information. Top it off with a continuous improvement mindset and improve!".