TOTUSConsultancy

Collaboration and organization are virtually the same. And although working with people should of course never be technical in nature, you can approach the structures within which interactions take place in this way. Because just like with a sports team, it is essential for an organization that the right people do the right things at the right time. And just like with a sports team, you don't leave that to chance. You make SMART agreements about this in advance.

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Getting the basics right has now become a well-known term. There are different approaches and images, but the central idea is that a good customer experience arises from a solid basic structure. Totus approaches this from 'the whole' and sees it as a causal relationship. A good customer experience arises from good execution. Good implementation depends on having happy employees. And happy employees are achieved through streamlined processes and clear information. And you achieve this using the structures that Operational Excellence offers. And you secure it with a governance structure that controls and facilitates information bottom-up and top-down. “When you pay the right attention to establishing the right basic structures and associated agreements, you can scale more efficiently and, above all, continue to fulfill customer promises in a continuous and controlled manner.”